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Communication with Cognitively Impaired Clients

Author: Dana Bartlett, RN, MA, MSN

Course Created: 2013

Practice Level: Intermediate

No book to buy Duration: 1 hours
This course material available in video format. Click to view.

Course Summary

This CNA inservice provides information on communicating with cognitively impaired clients. Eligible communication course for Florida CNAs.

Course Format

This course is based on a book and a post test. When you're ready, purchase the test by clicking the "Add To Cart" button. This will let you take the test and receive your certificate for CE credits.

Course Syllabus

  • What are Cognitive Problems?
  • Talking to Clients with Cognitive Problems
  • The Basics of Good Communication
  • Communication Changes over the Course of the Disease
  • How Is the Person with Dementia Understanding the World?
  • Stressors
  • Language that Works - Techniques to Enhance Communication

Learning Objectives

  • Identify a basic definition of cognitive impairment.
  • Identify two aspects of non-verbal communication.
  • Identify two non-verbal communications that should be avoided.
  • Identify two key approaches that can be used when working with the client with cognitive impairment.
  • Identify why people with cognitive impairment may act aggressively.


Most of our courses will satisfy your CEU requirements. However, you can double check with this handy tool.
Non-California licensees: You can download all the required materials above where it says "Preview the material"
No prerequisites are required for this course.
Yes. Once you read the material and pass your test, you can print your certificate right away from your "My Account" page.
Non-California licensees: You bet, you can download the course material to your computer. You can then print it off, transfer it to your tablet or whatever works for you. Most folks print of a copy of the test and circle the answers while reading through the material.

California licensees: No.

How it Works


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